Frequently asked questions
Welcome to the Gig Shop Help Center. Whether you are an event production company sourcing heavy-duty AVL hardware, an engineer looking for specialized show infrastructure, or a vendor ready to clear out your warehouse, we are here to support your production.
Below you will find quick answers about our multi-vendor ecosystem, our transparent live pricing structure, condition grading for pre-owned stock, and how to utilize our interactive "Want to Buy" (WTB) board to request custom gear configurations.
How do I buy something?
Purchasing professional event gear on Gig Shop is straightforward. Browse our catalog, select the gear you need, and view the clear retail pricing directly on the product grid [USER]. You can place an order directly through our secure e-commerce gateway, choose to compare items, or reach out to our team instantly via phone at +977 9801081506 or email at shop@gighub.com.np for immediate operational deployment details.
Can you source something not listed? ("Want to Buy" Board)
Yes, absolutely! If a specific line array component, video processor, or lighting interface is not listed on our grid, you can utilize our "Want to Buy" (WTB) Board [USER]. Simply post your custom hardware requirements directly to the public board. Our comprehensive nationwide network of verified distributors, suppliers, and rental houses can view your request and contact you directly with an immediate solution.
What condition is your used stock in?
Gig Shop features two distinct types of listings to fit your technical and budget requirements: Brand New and Pre-Owned [USER]. Every single piece of pre-owned gear listed by verified rental companies undergoes strict condition grading [USER]. The exact physical state and technical performance tier are clearly specified on each item's detail page before you purchase, ensuring full transparency.
Do items come with a warranty?
Brand New Equipment: All factory-sealed, brand new hardware arrivals come complete with authentic manufacturer distribution warranties verified through our authorized dealer channel.
Pre-Owned Equipment: Used gear condition parameters vary by listing. Warranty coverage or functional guarantees for pre-owned stock are explicitly defined by the individual vendor on the product listing page.
Why do some items not show a price?
Gig Shop enforces a transparent Live Retail Pricing model for all standard inventory to eliminate the typical friction of "inbox for price" delays [USER]. If a premium item (such as a massive custom DMX line array configuration or large-scale multi-panel LED video wall setup) shows Price on Request, it is simply due to highly fluid vendor import logistics, custom component package builds, or specific mass-scale bulk pricing tiers.